Consolidated Services
Customer Satisfaction Survey 2009-2010

 
Consolidated Services would like to thank you for your custom in 2009. To ensure that we consistently provide the highest level of service and quality possible for 2010 and in the future, we would appreciate if you could take a few minutes to complete the questions below. If you would like to discuss anything or require further information please contact your Project Manager.
 

CLIENT DETAILS

Name:
Company:
Contact Tel:

 

Tip: To help fill out this feedback form quicker use the 'Tab button' to move to next field and 'Arrow Keys' to highlight your answer.

PROJECT DETAILS

Date (if applicable):
Did CS meet your expectations?
Was the project/service delivered on time?
Did you find the process efficient?
How did we do compared to other projects your have encountered?
If you reported any issues were they dealt with to your satisfaction?
 

SERVICE

Our understanding of your requirements?
Our understanding of your priorities?
Our communication and reporting?
Our response to urgency?
Our level of service provided?
Our cost-effective project approach?
 

STAFF

Our staff’s punctuality?
Our staff’s helpful & courteous approach?
Our staff’s presentation & suitable attire?
Our staff’s quality & professionalism?
Our staff’s training & development?
 

KNOWLEDGE

Our ability & willingness to advise you?
Our level of appropriate knowledge?
Our ability to solve problems?
 

OVERALL RATE

The quality of the overall service?
The turn around times?
The project price?
 

SAFETY

 For H & S personnel only
Our team’s health & safety awareness?
Our compliance with regulations?
 

END USER FEEDBACK

Have we satisfied the end user?
Would the end user place further orders?
 

OTHER SERVICE PROVIDERS

 How do we compare on...
Our understanding of your requirements?
Our understanding of your priorities?
Our communication and reporting?
Our response to urgency?
Our level of service provided?
Our value for money?
Our overall rating of Consolidated as a supplier?
 

COMMENTS

  
 

SUGGESTED IMPROVEMENTS